Privacy & Security

Dino69 Privacy Policy — Your Personal Data Protection in Malaysia

Your privacy is more than a legal obligation to us — it is the foundation of trust. dino69 is committed to protecting every piece of personal information you share with us to the highest security standards.

Updated: 1 January 2026
Malaysia PDPA Compliant
SSL 256-bit Encryption
Malay

256-bit SSL Protected Data
PDPA 2010 Compliant
No Data Sales
Full User Control
24/7 Privacy Support
dino69 Privacy Commitment
Six core pillars of how we safeguard and respect your personal data
Data Encryption in Transit

All data transmitted between your device and dino69 servers is protected with 256-bit SSL encryption. Sensitive information such as passwords and payment details is stored in encrypted format and cannot be read by unauthorised parties.

User Control Rights

You have full control over your personal data. Through your dino69 account settings, you can review, update, download or request deletion of your data at any time, with no restrictions or additional charges.

Malaysia PDPA Compliance

The dino69 privacy policy is designed and enforced in accordance with the provisions of Malaysia's Personal Data Protection Act (PDPA) 2010. We conduct regular compliance reviews to ensure our standards remain current and meet legal requirements.

No Data Sales

Dino69 has never sold and will never sell your personal data to any third party for marketing or commercial purposes. Your data is only shared with partners necessary for platform operations — and only with your consent.

Secure Data Storage

Dino69 members' personal data is stored on servers equipped with multi-layered firewalls, intrusion detection systems (IDS) and strict access controls. Only staff with specific authorisation may access user data, and every access is logged for review.

Breach Notification

In the highly unlikely event of a data breach, dino69 is committed to notifying affected users within 72 hours of becoming aware of the incident, in line with international best practices for data protection.

Related Documents
Terms and Conditions Responsible Gaming About Us FAQ
PDPA 2010 Compliant
Malaysia Personal Data Protection Act 2010 — the highest data protection standard for Malaysian users.
1Introduction & Scope of This Policy

Welcome to the dino69 Privacy Policy page. This document explains in detail how dino69 collects, processes, stores, protects, and in certain circumstances shares your personal data when you use our platform — including the website dino69.fun, mobile app and all related services.

We understand that your trust is the most valuable asset we safeguard. Every decision regarding personal data management is made with your interests and privacy as the top priority. dino69 does not treat privacy as a mere compliance checkbox — to us, it is a genuine responsibility to every member who has entrusted us with their information.

This Privacy Policy applies to:

  • All visitors to dino69.fun, whether registered or not.
  • All registered members with an active account on the dino69 platform.
  • Individuals who interact with dino69 through customer support channels, social media, or email.
  • Users accessing dino69 via mobile app on iOS and Android platforms.

By registering or continuing to use the dino69 platform after the updated date of this policy, you confirm that you have read and agreed to the terms set out in this Privacy Policy.

2Types of Personal Data We Collect

Dino69 only collects data that is strictly necessary to operate the platform and fulfil our legal obligations. Below are the categories of data we collect and their purposes:

Data Category Example Information Primary Purpose
Identity Full name, date of birth, gender, identification card number KYC verification, fraud prevention
Contact Email address, phone number, postal address Service communications, notifications
Financial Bank account number, e-wallet ID, transaction history Deposit and withdrawal processing
Technical IP address, device type, browser, OS, cookie ID Security, analytics, UX improvement
Games Betting history, wins, gaming habits Responsible gaming, personalisation
Communications Customer support logs, feedback, complaints Service improvements, issue resolution

Data that never we collect without your explicit consent, including: biometric information, health data, religious or belief data, and political affiliations.

All data collection is carried out on a need-only basis (data minimisation). We do not collect data beyond what is necessary for the stated purposes.

3How We Use Your Personal Data

The personal data we collect is used solely for legitimate and transparent purposes. dino69 uses your data in the following contexts:

  • Identity Verification (KYC): Verifying your identity to ensure account security and comply with anti-money laundering (AML) legal requirements.
  • Account Management: Maintaining your account, processing deposits and withdrawals, and managing your balance and transaction records.
  • Service Delivery: Enabling you to access and enjoy all games and features on the dino69 platform smoothly and securely.
  • Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and unauthorised account access.
  • Responsible Gaming: Monitoring playing habits to proactively identify signs of problem gambling and offer appropriate assistance.
  • Service Communications: Sending important notifications regarding your account, terms updates, security alerts, and transaction information.
  • Marketing (with consent): Delivering promotional offers, bonuses, and relevant content — only to members who have consented to receive marketing communications.
  • Platform Improvements: Analysing aggregate usage data to improve the interface, performance, and overall user experience.
  • Legal Compliance: Fulfilling our obligations under the PDPA 2010, the Anti-Money Laundering Act 2001, and other applicable laws.

Dino69 does not use your personal data to make automated decisions that materially affect your rights without appropriate human review.

4Data Sharing & Disclosure

Dino69 never sell, rent, or trade your personal data to any third party. However, in the course of operating the platform, we may need to share data with certain parties within strict limitations:

  • Payment Processors: DuitNow, FPX, TNG eWallet, Boost, GrabPay, Visa, and Mastercard providers receive the data necessary to process your financial transactions. They are bound by strict data protection agreements with dino69.
  • KYC Verification Providers: Licensed and trusted third-party identity verification services used to verify the documents and identity information of new members.
  • Cloud Infrastructure Providers: Servers and data storage services used to operate the dino69 platform, governed by data processing agreements that comply with international standards.
  • Game Providers: Game studios and software providers supplying gaming content on the dino69 platform receive minimal session data for technical purposes only.
  • Legal Authorities: In cases required by a court order, warrant, or valid official request from a legitimate Malaysian law enforcement agency.

Important: All third parties receiving dino69 user data are bound by confidentiality and data protection agreements. They are only permitted to use the data for agreed purposes and may not process it for any other purpose.

5Cookies, Tracking Technologies & Your Choices

Dino69 uses cookies and similar tracking technologies to enhance your experience on our platform. There are several types of cookies we use:

  • Essential Cookies: Required for basic platform functions such as login, session management and security. These cookies cannot be disabled as the platform cannot function properly without them.
  • Performance Cookies: Collecting anonymous information about how users interact with the platform to help us identify technical issues and improve performance.
  • Functional Cookies: Saving your preferences such as language, display settings, and personal configurations to provide a more comfortable experience.
  • Analytics Cookies: Helping us understand aggregate usage patterns to make data-driven decisions for continuous platform improvement.

You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality or your experience on the dino69 platform. The clear cookies available in standard browser settings such as Chrome, Firefox, Safari, and Edge.

dino69 does not use cookies to build advertising profiles across other websites or to sell tracking data to third-party advertising networks.

6Data Security Measures

Your data security is the highest technical priority at dino69. We continuously invest in the latest security infrastructure to ensure your data remains protected at all times:

  • 256-bit SSL Encryption: All data communication between your device and our servers is secured with TLS 1.3 protocol — the same security standard used by major banking institutions in Malaysia.
  • Data Encryption at Rest: Sensitive data stored in our databases, particularly financial and identity information, is encrypted using AES-256 — even in the event of a physical breach, the data cannot be read.
  • Two-Factor Authentication (2FA): Members are encouraged and supported to enable 2FA on their account as an effective additional layer of protection.
  • 24/7 Security Monitoring: The dino69 cybersecurity team monitors our systems around the clock to detect any unusual activity or intrusion attempts in real time.
  • Internal Access Controls: Access to user data among dino69 staff is limited to those who require such access to carry out their duties — the principle of least privilege fully enforced.
  • Regular Security Audits: Penetration testing and independent security audits are conducted periodically by third-party cybersecurity firms to identify and address potential vulnerabilities.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. We encourage you to also take precautions such as using a strong, unique password and not sharing your login credentials.

7Your Rights as a Data Subject

Under Malaysia's PDPA 2010 and international data protection best practices, you have the following rights regarding your personal data held by dino69:

Right to Access
Request a complete copy of all personal data we hold about you at any time.
Right to Rectification
Update or correct any of your personal data that is inaccurate or incomplete.
Right to Erasure
Request the deletion of your personal data subject to our legal obligations.
Right to Object
Object to the processing of your data for specific purposes such as direct marketing.
Right to Restriction
Request a temporary restriction on the processing of your data under certain circumstances.
Right to Portability
Receive your data in a machine-readable format for transfer to another service.

To exercise any of the above rights, you may contact the dino69 privacy team via live chat or the in-platform support email. We will process your request within 30 working days and will not charge any fees for reasonable requests.

8Data Retention & Deletion

Dino69 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law. General data retention guidelines are as follows:

  • Active Account Data: Stored throughout the period your account is active and continuously updated.
  • Financial Transaction Data: Retained for at least 7 years after the transaction occurs, in compliance with AML regulations and Malaysian Tax Act requirements.
  • KYC Data: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
  • Support Communication Logs: Retained for 3 years for service quality assurance and dispute resolution.
  • Technical Log Data: Retained for 12 months for security purposes and technical troubleshooting.
  • Closed Account Data (no issues): Deleted or anonymised within 90 days after the mandatory retention period has ended.

When data is no longer needed, it is securely deleted using methods that ensure it cannot be recovered, or fully anonymised so that it can no longer be linked to any individual.

9Third-Party Links & External Platforms

The dino69 platform may contain links to third-party websites or services in certain contexts. It is important for you to understand that:

  • Dino69 is not responsible for the privacy practices or content of those third-party websites.
  • This Privacy Policy applies only to the dino69 platform and does not cover any external websites or services.
  • We encourage you to read and understand the privacy policy of any third-party website you visit.

Payment providers such as DuitNow, FPX, TNG eWallet, Boost, and GrabPay have their own privacy policies governing how they handle your data during transactions. Nevertheless, dino69 ensures that data-sharing agreements with all these payment providers comply with PDPA standards and protect the interests of our members.

10Changes to This Privacy Policy

Dino69 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technology we use. All changes will be managed as follows:

  • The "Updated" date at the top of this page will be updated to reflect the date of the latest changes.
  • For significant changes that materially affect your rights, we will send a notification via your registered email or through an in-platform notification at least 14 days before the changes take effect.
  • Minor changes such as language corrections or clarifications that do not materially alter the policy may take effect immediately.
  • It is your responsibility to review this page periodically to ensure you are always aware of the latest version of the Privacy Policy.

We recommend reviewing this page every few months. Continued use of the dino69 platform after any policy changes take effect will be considered your acceptance of the updated terms.

11Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how dino69 handles your personal data, we encourage you to reach out to us directly. The dino69 Data Protection Officer (DPO) team is here to assist you:

  • Live Chat: Available 24/7 directly through the dino69 platform — the fastest way to get an immediate response.
  • Email: Send your privacy inquiries to [email protected] — we aim to respond within 3 business days.
  • Via Account Settings: Log in to your account and navigate to the "Privacy & Security" section to manage your data requests directly.

We are committed to addressing every privacy-related inquiry and complaint thoroughly, respectfully, and within a reasonable timeframe. If you are not satisfied with our response, you have the right to refer the matter to the Department of Personal Data Protection under the Ministry of Communications and Digital Malaysia.

Thank you for trusting dino69 with your personal information. We value that trust and will always strive to maintain the highest privacy standards for your comfort and security.

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Your Data is Safe — Play with Peace of Mind at dino69

Over 500,000 members trust dino69 every day. Join Malaysia's gaming community and play safely, confidently, and responsibly.

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